Module One Final Exam
Module One
Final Exam
Lesson Nine:
1. Comparison and contrast is a technique used to divide your subject into small parts and discusses who, what, where, when, and how.
a. True.
b. False.
2. You bet your bias is?
a. An argument or conclusion that is drawn from insufficient data.
b. Based on the assumption that what is true of a simple or familiar situation is also true of a complex situation.
c. An argument that is based on data that supports only the data or opinion that someone is trying to foist on you.
d. None of the above.
3. Good communication is always written.
a. True.
b. False.
4. If you have something to say, always ensure your ideas are supported through the use of what method(s)?
a. Good writing skills.
b. Examples.
c. Statistics
d. Both b and c.
5. Your Boss tells you that as the manager of Company ‘A’ he handles millions of dollars a day. He then tells you that due to his financial acumen he does not believe you would make a good pet owner. This is an example of what?
a. Nonexpert opinion or assumed authority.
b. Emotional appeal.
c. You bet your bias.
d. Comparison and contrast.
Lesson Eight:
6. The actual physical process of picking up the verbal and non-verbal stimuli that form the basis of whatever it is someone is telling you. Is called what?
a. Remembering.
b. Stalling.
c. Sending.
d. Receiving.
7. This is the most involved of the listening processes because you must be able to store information so you can recall it later:
a. Conceptual processes.
b. Getting ready to listen.
c. Remembering.
d. Analytical skills.
8. Some things which actually prevent people from listening to others are?
a. Conceptual problems.
b. Organizational problems.
c. Procedural problems.
d. All of the above.
9. Sometimes people have a natural tendency to evaluate and approve or disapprove of what others have to say. This is an example of what type of problem?
a. Listening.
b. Remembering.
c. Conceptual.
d. Attitudinal.
10. Your boss is from Armenia and has a real thick accent. At times it’s hard to undertand him, so much so that people you work with make rude comments about him. Mr. Arslanian (your boss) tells you that he would like to talk with you in his office. Knowing he’s a good guy but really hard to understand you do which of the following?
a. Tell your co-workers that Mr. ‘Horse’s Arse’ wants to see you in his office and that this should be good especially since you can’t understand a word of what he says.
b. Stall for time, then clock out and leave without stopping in to see your boss.
c. Take a deep breath, ensure your appearance is okay, clear your mind and prepare to concentrate on what Mr. Arslanian is saying.
d. Walk into his office and the moment he starts talking bust out laughing.
Lesson Seven:
11. Lesson Seven deals with which of the following topics?
a. Violence in the workplace.
b. Office decorum.
c. Manners.
d. None of the above.
12. Almost without fail, the violent individual exhibits what type of behavior?
a. Intimidating behavior.
b. Bizzare thoughts or possible paranoid behavior.
c. Verbal threats.
d. All of the above.
13. People act differently based on their upbringing (or lack of it) and their life experiences.
a. True.
b. False.
14. A cheerful outlook and bringing snacks and drinks for everyone is an early warning sign that could indicate a person may be planning a violent job related event.
a. True.
b. False.
15. Regardless of what type of things happen on the job, you should always hang-in-there and tough it out.
a. True.
b. False.
Lesson Six:
16. You’re looking for safety gear and you cannot find what you need at local stores. Which website should you try?
a. Safetystuffdotcom.
b. Goggles and things.
c. NorthernTool.com.
d. None of the above.
17. Your boss asks you to do something dangerous and probably illegal. You’ve asked the boss for a demonstration and he/she has refused but tells you to get the job done. You must do what the boss tells you to do.
a. True.
b. False.
18. In case of emergencies, it’s always a good idea to have some type of survival kit, backpack, or purse with you on the job.
a. True.
b. False.
19. Your survival kit should contain only the things you need to do your job like coffee mugs, stuffed animals, and decorative mouse pads.
a. True.
b. False.
20. If you’re tasked to do some type of outdoor manual labor in low light conditions, it might be a good idea to ask for or purchase a reflective vest.
a. True.
b. False.
Lesson One:
21. Before you can treat other people with respect and be respected in the work place you need to do which of the following?
a. Respect yourself.
b. Be comfortable with yourself.
c. Shout a lot and let others know who is in charge.
d. Both a/b.
22. P.O.W.E.R. is a concept designed to increase your self awareness and level of self-worth?
a. True.
b. False
23. Reading and learning are examples of whicht tenet of P.O.W.E.R.?
a. Pride.
b. Ownership.
c. Wealth.
d. Execution.
e. All of the above.
24. P.O.W.E.R stands for Perfection, Oversight, Website, Execution, and Respect.
a. True.
b. False.
25. There are many different theories about leadership and professional development. Regardless of what methdology or theory is used, there is always one factor that is consistant in its importance to the overall idea of leadership. What is that particular factor?
a. Other people.
b. The environment.
c. You.
d. All of the above.
Back to: Professional Development
November 8th, 2009 at 9:49 am
Question 1 b. false
Question 2 c. An argument that is based on data that supports only the data or opinion that someone is trying to foist on you.
Question 3 b. False
Question 4 d. None of the above
Question 5 d. Comparison and contrast
Question 6 d. Receiving
Question 7 c. Remembering
Question 8 d. All of the above
Question 9 d. Attitudinal
Question 10 c. Take a deep breath, ensure your appearance is okay, clear your mind and prepare to concentrate on what Mr. Arslanian is saying.
Question 11 a. Violence in the workplace
Question 12 d. All of the above
Question 13 a. True
Question 14 b. False
Question 15 b. False.
Question 16 c. NorthernTool.com
Question 17 b. False
Question 18 a. True
Question 19 b. False
Question 20 a. True.
Question 21 d. Both a/b
Question 22 a. True
Question 23 c. Wealth
Question 24 b. False
Question 25 c. You
November 8th, 2009 at 9:50 am
All finished awaiting my certificate Mr. Peeler
November 8th, 2009 at 8:27 pm
Ms. Peeler,
Thank you for taking the time to look this information over and participating. Your certificate is on the way!
November 8th, 2009 at 8:28 pm
Ms. Peeler,
Answers received.